RETURNS & EXCHANGE

RETURNS:

If you are not completely satisfied with your purchase, we will gladly issue a refund within 30 days of the date of shipment. We offer return and exchange items, however please note the Buyers are required to cover shipping costs in both case – exchange and return.

Credit will be issued for the original purchase amount, excluding the shipping and handling fee. We will refund the value of returned product but if the final amount for the order is less than 500 USD we have to reduce value of return for 65,07 USD.

In order to return the order, please send an email to orders@naluna.com.

We will not be able to refund any customs charges and shipping charges that were paid on the returned item.

In case of orders for products in XXL size or specially personalized on demand (matching circuits, shortening, lenghtening and customized labels) we do not accept the returns. However, products of this kind may be replaced for item in another size.

Therefore we kindly ask for considered and thoughtful purchase. Please note that items must be returned new with all labeling attached. We are unable to accept merchandise which is not comply with our return policies.

 

WHERE TO SEND:

For returns & exchanges please send the item in its original condition and a copy of your invoice via insured and pre-paid mail to the address below:

Naluna Swim
Galeries Lafayette, The Dubai Mall
Dubai, United Arab Emirates
contact person: Nadya

 

EXCHANGES:

If you are not completely satisfied with your purchase, we will gladly issue a refund within 30 days of the date of shipment. We offer return and exchange items, however please note the Buyers are required to cover shipping costs in both case – exchange and return.

Credit will be issued for the original purchase amount, excluding the shipping and handling fee. We will refund the value of returned product but if the final amount for the order is less than 500 USD we have to reduce value of return for 65,07 USD.

In order to return the order, please send an email to orders@nalunaswim.com or call +48 533 186 706.

We will not be able to refund any customs charges and shipping charges that were paid on the returned item.

In case of orders for products in XXL size or specially personalized on demand (matching circuits, shortening, lenghtening and customized labels) we do not accept the returns. However, products of this kind may be replaced for item in another size.

Therefore we kindly ask for considered and thoughtful purchase. Please note that items must be returned new with all labeling attached. We are unable to accept merchandise which is not comply with our return policy.

 

 

STRUT YOUR STUFF @NALUNASWIM